Support
Help with Brightdune games, apps and videos.
Contact support
Email hello@brightdunestudios.com and we'll reply within 2 working days (UAE time, Monday–Friday).
To help us help you quickly, please include:
- the name of the game or app, and its version (shown in Settings › About or Credits)
- your device and operating system (for example, iPhone 15, iOS 19, or Samsung Galaxy S24, Android 16)
- what happened and what you expected to happen, with a screenshot if you can
Common questions
I bought something in a game or app and didn't receive it
Purchases are handled by the App Store or Google Play. First try Restore purchases in the game's settings. If that doesn't work, email us with the date and the order ID from your Apple or Google receipt.
How do I get a refund?
Refunds for purchases are made by the store you bought from. For Apple, visit reportaproblem.apple.com; for Google Play, open your order history in the Play Store. We're happy to help if you get stuck.
How do I delete my data?
Email us from the address linked to your account (if any) with the subject “Delete my data” and the name of the game or app. We'll confirm when it's done. See our privacy policy for details.
I'm a parent and have a question about a game
Email us and mention “Parent” in the subject line. We'll make sure your message gets priority.
Can I use Brightdune music in my café, gym or spa?
Yes — we're preparing a licensing pack for venues. Email us with the name and location of your venue.